Terms & Conditions

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Welcome to the lightboxshop.co.uk Website Terms & Conditions ("Terms and Conditions").

We want you to be delighted with the goods that you purchase and with the service that you receive from Lightbox. These are our conditions of sale and you should read them carefully prior to placing your order and print out a copy for future reference. Please note the Terms and Conditions are for online customers only.

These Terms and Conditions apply to the use of the lightboxshop.co.uk website ("Website") and by accessing the Website and/or placing an order, You agree to be bound by the Terms and Conditions.

Before you place an order, if you have any questions relating to the Terms and Conditions, please feel free to call our store on 01723 370572 between 10am & 5pm Monday - Saturday or email [email protected].

DEFINITIONS AND INTERPRETATION                                                                                     

The headings in these Terms and Conditions are for convenience only and will not affect their interpretation.
Words importing the singular will include the plural and vice versa.
Words importing any particular gender will include all other genders.

You are provided with access to this Website in accordance with these Terms and Conditions and any Orders placed by You must be placed strictly in accordance with these Terms and Conditions.
We reserve the right to modify, amend or remove content from the Website at any time.

We reserve the right to amend these Terms and Conditions at any time, and Your continued use of the Website shall be deemed acceptance of such amendment. It is Your responsibility to check the Terms and Conditions in effect at the time of us of the Website or creation of any Order.

If you do not agree with the Terms and Conditions, you must stop using the Website.

You represent and warrant that when you register for an Account;
all of the information which You provide ("Personal Information") is true, accurate, current and complete in all respects; and
if any of the Personal Information provided changes, You will notify Us immediately by contacting our team at [email protected] or by calling 01723 370572.

You agree not to impersonate any other person or entity or to use a false name or a name that You are not authorised to use.

You are responsible for the confidentiality and maintenance of Your Account information and password. You accept responsibility for all activities which occur under Your Account. It is important that You keep Your Personal Information, Account details and password confidential and secure. We will not be liable to any person for any loss or damage which arises as a result of failure by You to protect Your password or Account details.
Lightbox reserves the right to refuse access to the Website and/or terminate any Account at any time.

Each Product is sold subject to the Product Details, any Special Terms contained therein, and these Terms and Conditions. For the avoidance of doubt, if there is any conflict or inconsistency between the Terms and Conditions and the Special Terms, the Terms and Conditions will prevail.
We will take reasonable care to ensure that all Product Details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system.

Although we aim to keep the Website as up to date as possible, the information, including Product Details, appearing on the Website at a particular time may not always reflect the position at the exact moment You place an order.

Despite making every effort to provide an accurate representation of our Products, colours may vary as they are dependent on screen/monitor resolution. We cannot guarantee that Product colours will always accurately reflect the true colour of the item delivered.
We reserve the right from time to time to vary the dimensions, specifications, descriptions and quantities of Products displayed on our Website without prior notice.

All orders for Products made by You on this Website are subject to these Terms & Conditions.
The technical steps required to create the contact between you and us are as follows:
You place Your order for Products on the Website by pressing the confirm order button at the end of the checkout process.
We will send you an order confirmation email detailing the Products that you have ordered (This is not an order acceptance).
Order acceptance will take place upon the despatch of the Products ordered unless we have otherwise notified You that we do not accept your order, or you have cancelled it in accordance with clause 8 below.
Non-acceptance of an order may be a result of one of the following:
The Product ordered being unavailable from stock;
We were unable to obtain authorisation for Your payment;
The identification of a pricing or Product Detail error; or
You fail to meet the eligibility to order criteria set out in the these Terms & Conditions.
After ordering Products from Us a contract will be formed when you receive a copy of your order confirmation and the contract will be completed once the Products have been delivered (also subject to these Terms  & Conditions and any applicable Special Terms).
We may, at our sole discretion, reject or cancel any Order for any reason and at any time (at no cost to You).

We reserves the right to substitute an item of equal or greater value than the original item listed, or issue a refund for the product at your request.

All Product prices stated on the Website are inclusive of VAT.
We cannot confirm the price of a Product until Your order is accepted in accordance with our order acceptance policy at clause 5 above.
The price for the Products (including applicable delivery charges) will be set out in the order confirmation.

You must pay in full for the Products (including any applicable delivery charges) at the time of placing Your order.

Shop securely with Lightbox
We never store credit/debit card details as Your card details are automatically secured by Paypal so we never have access to them.
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order secure, but in the absence of negligence on our part We cannot be held liable for any loss you may suffer if a third party procures access to any data you provide when accessing or ordering from the Website.

We aim to despatch your items within 2-3 days and use an overnight delivery service. We offer free UK mainland delivery on all orders over the value of £90.00. For orders below the value of £90.00 there is a £4.95 postage and packaging charge.
Delivery times and prices may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible. We will make You aware of any changes as soon as is reasonably practicable.


Under the Consumer Contracts Regulations 2013 you are entitled to cancel your contract if You so wish, provided that You exercise Your right no longer than 14 days after the day on which You receive the Products.
Your right to return or cancel Products does not apply to Products that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if Products are faulty or not as described.
If You wish to amend an Order you must notify Us by phone as soon as possible and we will do our best to make any changes. However, We make no guarantees that this can be done and reserve the right to cancel or amend Your order before the Products are despatched if the Products are no longer in stock.
If You wish to cancel and return Your purchase, please contact us on 01723 370572 with your order number. We will then give you instructions about where to return the Products which must be made without undue delay and in any case within 14 days of notifying Us.
You will take reasonable care of the goods and we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of any action or omission by you.
Returned Products must be properly repackaged in the original packaging, in a re-saleable state and must include all original parts, tools, bulbs and manuals. We cannot accept any returned Products that have been wired, assembled or modified in any way, so please thoroughly check your Products immediately upon arrival. Check that there are no breakages, that the Product is what you ordered, that the finish is correct and that bulbs are provided (if included).
We reserve the right to make a deduction from the reimbursement for loss in value of any Products supplied, if the loss is the result of unnecessary handling by You. We will make the reimbursement no later than 14 days after the day we receive back from you any Products supplied.
You are responsible for the postage costs of any returns. We will issue the refund once the Product has been returned and checked over.
Cancellation must be by the person who placed the order. If You cancel by telephone, We will need to be satisfied that You are the person who placed the order.

In the unlikely event that Your order arrives damaged or faulty please email [email protected] or call 01723 370572 immediately. We will review the order and confirm that the Product was damaged or faulty upon arrival at your delivery address. We will request photographic evidence of the damage and packaging in order for us to investigate the matter with our courier service.
We will exchange Products found to be faulty/damaged under clause 9.1 above without charge provided that You notify us within 14 days of taking delivery and return the Products to us within 14 days of such notification.

To the maximum extent permitted by law, We accept no liability for any direct or indirect loss or damage, foreseeable or otherwise, including indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein.
While We will use reasonable endeavours to verify the accuracy of any information We place on the Website, We make no warranties, whether express or implied in relation to its accuracy.

You agree to fully indemnify on demand, defend and hold harmless Us, our employees, sub-contractors and agents and each member of Our Group against, and keep them so indemnified against, all Losses made against or incurred or suffered by any of them and whether wholly or in part resulting directly or indirectly from any act, omission, default, use of the Website or breach of these Terms and Conditions by You, or by any other person accessing the Website using Your Account.

If any part of the Terms and Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Terms and Conditions.

Each provision of the Terms and Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

No waiver by Us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

The Terms and Conditions shall be governed by and construed in accordance with the laws of England & Wales and you irrevocably submit to the exclusive jurisdiction of the courts of England & Wales.

Please wait to book your electrician until you've received and thoroughly checked all items. We will not be liable for any losses caused by delayed delivery or pre-booked electrical installers.

We're here to help - if You have any problem with Your Order or with access to the Website, contact us either by email at [email protected] or by phone at our Scarborough store on 01723 370572 between 10am & 5pm Monday - Saturday.



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