We aim to despatch your items with 2-3 days unless otherwise stated (Handmade Items etc.) and use an overnight delivery service.
We offer free UK mainland delivery on all orders over the value of £90.00.
For orders below the value of £90.00 there is a £4.95 postage and packaging charge.
Delivery times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.
Although we aim to delivery 100% satisfaction here at Lightbox, we do have a Returns Policy in the event that you wish to return your item/s: (This does not apply to custom made/special orders)
Under the Consumer Contracts Regulations 2013 you are entitled to cancel your contract if you so wish, provided that you exercise your right no longer than 14 days after the day on which you receive the goods or services.
Your right to return or cancel products does not apply to goods that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if goods are faulty or not as described.
If you wish to cancel and return your purchase, please contact us on 01723 370572 with your order number. We will then give you instructions about where to return the goods which must be made without undue delay and in any case within 14 days of notifying us.
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Returns must be properly repackaged in the original packaging, in a re-saleable state and must include all original parts, tools, bulbs and manuals. We cannot accept any fittings that have been wired, assembled or modified in any way, so please thoroughly check your goods within 48 hours of their arrival. Check that there are no breakages, that the product is what you ordered, that the finish is correct and that bulbs are provided (if included). The box must not be written on or be taped with any tape other than clear. Please note the product box must also not be damaged in anyway and must arrive back to us in its original condition.
IF THESE CONDITIONS ARE NOT MET WE ARE UNABLE TO ACCEEPT YOUR RETURNS.
The postage costs of any returns are the responsibility of the customer. We will issue the refund once the item has been returned and checked over.
Cancellation must be by the person who placed the order. If you cancel by telephone, we will need to be satisfied that you are the person who placed the order.
Special Orders including custom or hand-made items (such as all David Hunt Lighting products) will incur a 25% handling charge and be returned at your cost. This cost is incurred to us by our suppliers to return the item back to them as each product is specifically made for the order placed. Please contact us on 01723 370572 or email us to check if the item you are interested in is a Special Order BEFORE you place your order - one of the team will be happy to assist!
Please wait to book your electrician until you've received and thoroughly checked all items. We cannot be liable for any losses caused by delayed delivery or pre-booked electrical installers.
We're here to help - contact us either via email at [email protected] or phone our Scarborough based store on 01723 370572 between 10am & 5pm Monday - Saturday.