Delivery & Returns

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Delivery

We aim to despatch items in 2 - 3 days unless otherwise stated. This excludes some products such as handmade or custom orders and certain collections.

We charge a postage and packing fee of £4.95 on all orders under £90.00 (most orders over this value qualify for free delivery). Most orders over this value are free P&P.

Additional charges may apply outside the UK mainland and certain other mainland areas (eg parts of the Scottish Highlands), these charges are determined by our delivery partners.

We deliver with a range of couriers and Royal Mail. 

Delivery partners vary depending on the size of the item and the delivery location.

Please note, we do not currently ship outside of the UK. You can collect from our showroom using your own courier, however. Lightbox is not liable for any damages once the product(s) leave us nor for any shipping, import, export or customer charges applied by ports of governments.

How long does delivery take?

Your order should be delivered within 2 - 3 days after we dispatch.

If you are not in when at the time of delivery the courier/Royal Mail will try to deliver it a second time and let you know when. It is also possible by contacting the delivery company to re-arrange the delivery at a time that suits you. Most courier companies will try to deliver a parcel a maximum of three times. After this, the package is returned.

Can I request a certain delivery date?

Unfortunately, it's not possible to arrange an exact time or date although if you miss the delivery, our courier will try again and it's possible to arrange that time. Alternatively, you can pick it up from their nearest depot. We will, of course, send you an email when the item is dispatched.

What if the delivery address is not the same as the card address?

At checkout, you can specify a different shipping address to that of the billing address (the billing address must be the address to which your credit or debit card is registered).

What if you are unable to deliver in the agreed time scale?

Like any other company, we may be let down by suppliers, transport, or other reason beyond our control. We do our very best to get your order to you in good time. If there is an issue, we will contact you. Our Showroom team are available Tuesday to Saturday, 10am to 4pm to assist with delivery enquiries. Call us on 01723 370572.

Booking your electrician

We strongly suggest NOT booking your electrician until your light fittings and accessories arrive with you. Shipping and courier arrangements are subject to change without notice. 

Returns

Can I cancel unwanted products?

YES, you can BUT:

  • You have a right to cancel your purchase but to exercise this right you must notify us in writing by email or letter and within 14 days from the day after you receive your goods.

  • The light has not been fitted or used - we will not refund a light fitting that has been installed

  • We will then contact you via email to arrange the return 

Special Orders and Made to Order

Special orders and custom-made orders refer to all David Hunt Lighting products, Stuart Lamble Lighting and other lighting designers we introduce to the Lightbox range.

Due to the fact that these products are made to order, we charge a 25% handling charge should you wish to return it. 

Who is responsible for the return postage or courier costs?

  • The customer if the goods are not faulty in any way, then you are responsible for the return postage costs.

  • Lightbox if the goods are faulty, we will arrange pick-up at our cost.

Occasionally we may agree to collect the goods and pass on any cost to you. In this case, you are responsible for the goods until we receive them.

  Please Note

  If we collect items, you are still responsible for them until they arrive with us. This means you need to make sure they are packaged so that they are not damaged in transit.

 

Returning your order - What do I need to do next?

STEP 1 - Email the Customer Service team [email protected] regarding your order

STEP 2 - If you are returning your product because it is defective, please state the defect or defects.

STEP 3 - You will be given return address details

STEP 4 - Repackage the product in its original packaging, including any accessories, instructions or anything that came with the product. 

STEP 5 - When sending an item back to us, it MUST be:
 

- Returned in the original packaging/box, together with any instructions that were included

- The product box should not be defaced in any way so an outer box must be used to write any return address on

- Please use clear sticky tape ONLY to seal the package

- The product must be in the condition in which it was received and must not have been tampered with, assembled, fitted or altered in any way

- You must take reasonable care to ensure the goods are not damaged in the meantime or during transit.


As we pride ourselves on selling first quality lights, any non-faulty goods must be returned in the condition that they were sent to you to enable us to resell them.

Please do not send items back to us without first emailing or calling us on 01723 370572. We will not refund items that are returned without authorisation from us.


EXCHANGES

The same conditions that are described above for returns apply to any items that we have agreed to exchange. Please ensure that you are following these terms when you return items for an exchange.

When will I get my refund?

Once the item has been received and checked over, we aim to refund you as soon as possible, usually within 2 to 3 working days.   

Get in Touch 

We're here to help! Contact us [email protected] or call 01723 370572, Tuesday to Saturday 10am to 4pm.

 

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